ACS Technical Support(Computer Repair & Help Desk)

This program offers students a wide variety of courses that provide logical and accurate information with challenging academic standards and relevant technical knowledge and skills needed to prepare students for further education and careers in computer technology support positions in the technical career cluster.



The student led “genius bar style” of technology help, innovation, and repair. This program is designed to emPOWER students in Tony Wagner’s Seven Survival Skills while increasing technology integration at Mainland High. This class while high on outcomes of repair and IT support focus on producing students who will be able to seamlessly join the workforce as on-site or help desk based technicians.

  1. Critical Thinking and Problem Solving
  2. Collaboration across networks and Leading by Influence
  3. Agility and Adaptability
  4. Initiative and Entrepreneurship
  5. Effective Oral and Written Communication
  6. Accessing and Analyzing Information
  7. Curiosity and Imagination

For current projects and blog posting please go to the TEC Website.

Job Description
Technology Empowerment Center Technician

Mission Statement: To provide quality technology support to the faculty, staff, students at Mainland High School.

Description: The Technology Empowerment Center (TEC) a student led “genius bar” for technology help, innovation, and repair. Technicians primary responsibilities are to support the goals of the TEC.

Job Focus for Students

  • Technicians will be expected to be TEC trainers, with an area of concentration:
    • Hardware repair
    • Social media, writing, and web design
    • Makerspace and engineering
    • Adobe software and production equipment
    • Software applications and apps – Office365, and iPad apps.

Required Qualifications

  • Experience in a combination of hardware repair, social media, writing, web design, makerspace, engineering, Adobe software, production equipment, productivity applications and educational apps.
  • Good standing with grades and discipline

Required Skills

  • Passion for learning and demonstrating new technologies to others
  • Success in engaging in cooperative and collaborative projects
  • Ability to communicate effectively
  • Technology skills for record keeping and productivity applications

Primary Responsibilities

  • Provide technical assistance and support for related to computer systems, software, and hardware
  • Respond to questions either in person or over the phone
  • Write training manuals
  • Train computer users
  • Respond to email messages for customers seeking help
  • Ask questions to determine nature of problem
  • Walk customer through problem-solving process
  • Install, modify, and repair computer hardware and software
  • Clean up and refurbish computers
  • Run diagnostic programs to resolve problems
  • Install computer peripherals for users
  • Follow up with customers to ensure issue has been resolved
  • Gain feedback from customers about computer usage
  • Run reports to determine malfunctions that continue to occur

Dress Code:

  • One (1) collared embroidered TEC shirts will be issued.
  • Technicians will adhere to district dress code.

Schedule:

  • Mandatory Orientation: Aug 7th 9a-12p
  • Pre-Planning Hours: Aug 8th – 12th required 10 hours, as scheduled to staff center
  • Open House: TBD
  • Other Professional Duty Days, evening hours, as needed. (Optional)
  • Must obtain 150 hours per credit assigned

Expected Outcomes and Tasks

  1. TEC Learning Endeavor (ELE) 20% Project –
    1. 20% of the time in the program will be dedicated towards a personal project
  2. Event Planning & Presentations
  3. TEC Live!
    1. Participate in TEC Live! On Select Wednesdays at 2pm-3pm
  4. Technology Learning Modules
  5. Help Desk support

Grading Criteria

This program will use Standards Based Grading and common work place evaluation instruments. Evidence for ratings on the standards will occur through the expected outcomes and tasks.

  1. Interpersonal
  2. Informational
  3. Technology
  4. Thinking Skills
  5. Personal Qualities

For more information:

Photo of Mr. Clifford Scarborough
Computer Repair and Networking Instructor, Branch Leader High Tech High
Work Phone: x54282
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